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Secret Garden New Starter Training

This training guide will give you all the information you need as a new starter at the Secret Garden. It will cover:

  • Induction

  • General Information for your working environment

  • Fire Safety 

  • What to do in the event of a fire

  • How to identify and deal with intoxicated customers

  • Challenge 25 

After each training section, please click on the button at the bottom of the page to get to the next section. 

Induction

Before you start work, you will be given a clerk number, this number must be used on the till to clock in at the start of your shift and clock out at the end of your shift. If at anytime you forget to clock in or out, please let your supervisor know as soon as possible. Your clerk number also allows you to sign in to the till to make a sale.

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Verbal and practical training will be given during your training shifts with a senior member of the team.

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You can keep your belongings under the desk in the pub, and your coat on the back of the chair, or you can leave them in the back office on the desk facing the window as you walk in.​

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You have the right to one uninterrupted unpaid 20 minute rest break during the working day, if you work more than 6 hours a day. This could be a tea or lunch break. If your shift is 6 or more hours then please talk to your supervisor at the start of your shift to arrange a suitable time for your break. 

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Please help yourself to a refreshment during your shift - tea, coffee, tap water or a can of drink.

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The toilets are located at the end of the bar in the pub.

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If you or a member of the public need first aid, please inform your supervisor to alert the on site first aider. The first aid station and accident book is on the wall in the back office next to the rear door.​​​

Slips Trips and Falls 
Why do they occur? 
1.    Most injuries from slips, trips and falls occur because of poor housekeeping
2.    Many items left on the ground
3.    Slip substances, such as oils and greases, will form a slip hazard if not immediately cleaned up
4.    General debris
5.    Trailing cables are another frequent cause of tripping
6.    Reduced levels of natural light, for example during the winter afternoons, can easily increase the tripping hazards if adequate access lighting is not provided


REMEMBER: TIDY UP AS YOU GO, YOUR CARELESSNESS COULD CAUSE SERIOUS INJURIES TO SOMEONE ELSE.

 

Avoiding Slips, Trips and Falls 
Slips, trips and falls occur every day. The extent of injuries and their recurrence can be minimized through proper safety knowledge and attitudes. Practice safety, don't learn it through experience. There are various ways to suffer slips and falls while working. You can slip and lose your balance, you can trip over objects left in your walkway, or you can simply fall from an elevated position above the ground. 

Housekeeping is Safe-keeping at work 

"You never get a second chance to make a good first impression." Never has this phrase been so true as when it comes to housekeeping at work. The negative impressions and implications of poor housekeeping can affect you and co-workers for a long time to come. Morale is lowered for most people who must function every day in a messy, disorderly work environment, although they may not be aware of the cause. 

Safety is an even more critical issue. If your housekeeping habits are poor, the result may be employee injuries-or even death and even difficulty in securing future work. How can such a "minor" issue have such serious consequences? 

Here are some results of poor housekeeping practices: 
 

• Injuries, when employees trip, fall, strike or are struck by out-of-place objects
• Lowered production because of the time spent manoeuvring over and around someone else's mess
• Time spent investigating and reporting accidents that could have been avoided
• Fires due to improper storage and disposal of flammable or combustible materials and wastes

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Here are some good Housekeeping practices:  
• Clean up after yourself. Pick up your rubbish and debris and dispose of it properly, or place it where it will not pose a hazard to others
• Keep your work area clean throughout the day. This will minimize the amount of time needed to clean a "larger mess" at the end of the day
• Dispose of combustibles and flammables properly. If improperly discarded, they will increase the potential for a fire. 
• Stack materials and supplies orderly and secure them so they won't topple

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Do you value your health and safety, your work reputation, as well as your future employment? If you do, practice these general housekeeping rules. An uncluttered workplace shows respect for those who work there. Help keep it that way!
 

Manual Handling

What is it all about? It is all about lifting things.

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Know your capabilities; only tackle lifts you can handle.
•    Can you handle the load yourself do you need assistance?
•    Is there a clear walkway with good lighting to the work area?

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Checks that should be carried out before lifting:
•    Always check you know the weight of the load before lifting
•    Carry out a trial lift by rocking the load from side to side then try lifting it a small amount to get a ‘feel’ for it.

 

By doing so we hope to be able to:
•    Reduce the Number of accidents and incidents at work
•    Do stand reasonably close to the load, feet hip-width apart, one foot slightly forward pointing in the direction you’re going
•    Bend your knees and keep your back straight
•    Get a secure grip on the load
•    Breathe in before lifting as this helps support the spine
•    Use a good lifting technique, keep your back straight and lifting using your legs
•    Keep the load close to your body
•    Lift slowly and smoothly

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When two or more people are lifting a load, one person must take control and co-ordinate the lift.
•    DON’T carry a load too close to your body
•    DON’T carry a load that obscures your vision
•    AVOID jerky and sharp movement
•    AVOID twisting your body when lifting or carrying a load
•    DON’T lift to a height from the floor, do the lift in stages    

Lone Working 

Working alone is not the best situation, but sometimes it is necessary, especially on the bar. 
Doing a job alone can be more hazardous than doing the same job in the company of others. If a worker is injured, ill or trapped, there is no one nearby to help or call for assistance. Lone workers are also more vulnerable to crime such as robbery or assault. 
The risk of working alone depends on circumstances including the location, whether the work itself is risky and involvement with the public. Workers who handle money, work away from the regular work site or work alone with patients or clients face particular hazards. 


Consider these tips for greater safety when working alone: 
Talk to your boss, colleagues or safety advisor about your job, the hazards and how to minimize them. 
Make sure a manager or supervisor can be contacted by phone for support if needed.

Lesley can always be contacted on 07970 657 824 or 01945 586884
• Carry a personal alarm, mobile phone or two-way radio. Manage the batteries so you will always be able to get through. 
• Handling cash or other valuables puts you at risk of violent robbery. Have your employer take steps to reduce the amount of cash on hand to lower the incentive for robbers. 
• Have your work area arranged for maximum visibility from windows. Get training in how to avoid and handle a robbery, and learn to use the security system. 
 

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